What is a VIP?
A VIP (very important person) is a person who plays a vital role in society. VIP status is often associated with prestige, significant influence, and special privileges. In the context of the online casino business, a VIP player is someone who plays frequently, deposits a lot, and often wagers considerable amounts of money.
What is VIP support?
Loyalty pays at most online (slot) casinos and in today’s competitive market, returning and consistent customers are often considered most valuable. It’s exactly those customers that frequently satisfy certain VIP requirements and become VIPs through their continual efforts.
It comes as no surprise that most reputable slots casinos go to great lengths to meet their VIP players’ expectations. They often set up dedicated VIP teams, whose purpose is to do everything in their power to entertain (and retain) the most valuable patrons.
Is it even worth it? What are the benefits?
VIP support is definitely worth it for many reasons:
- In most cases, VIP support teams comprise of senior associates that are usually very knowledgeable and can answer most of your questions pertaining to payouts, banking, game mechanics, and promotions, or at least point you at the right direction;
- VIP hosts are usually available around the clock and can be contacted via different communication channels – email, live chat, phone, Skype. If you are in dire need of assistance, odds are that VIP hosts will be there for you;
- Another significant benefit of having VIP hosts at your disposal is the fact that as senior staff members they are often able to offer additional freebies here and there, especially when you’ve had a particularly bad run. As long as you ask politely and don’t overdo it, you may be able to occasionally get away with some extra bonuses and free spins;
- VIP support is often better connected with other departments than regular customer service. In case there is a problem with your account (delayed payments, frozen slots, bonus issues), odds are that VIP support will come to your aid relatively quickly;
- Knowing you and your preferences is in every VIP host’s job description, so if you’ve picked a slot casino that suits your needs, VIP hosts will do their best to make your experience that much more enjoyable.
We recommend that you check out Royal Vegas Casino, as they offer a top quality real money gaming experience, as well as a great welcome package for new players.
Which casinos offer the best VIP support and why?
We have experienced our fair share of good and bad customer support. Some casinos invest into good customer care and others seem as though they could not care less. As far as VIP service is concerned, things are pretty similar.
Below is our list of slot casinos that offer the best VIP support out there for their most valued clients:
- RoyalVegas: RoyalVegas know a thing or two about great VIP support. Their staff members appreciate the importance of happy customers and know their way around games, promotions, and features. They are friendly and knowledgeable and you can count on them most of the time when facing some issues. If you are from Australia, Canada, or any other country where RV offer their services, do not hesitate to go the extra mile and become a VIP, as the experience will be well worth your time and efforts;
- Leo Vegas Casino: Leo Vegas has been picking up numerous awards in the past few years, and has a reputation as one of the best online casinos around for big-time players. At this site they go the extra mile to provide that VIP service, with top quality customer support offering professional and friendly assistance.
We know that many other casinos offer decent (and maybe even good) VIP support, but if you are a high roller, a slots enthusiast, and appreciate an extra bit of care and attention, you can never go wrong with our recommendations. We recommend that you check out Royal Vegas Casino, as they offer a top quality real money gaming experience, as well as a great welcome package for new players.